They said it is less irritating because its molecular size is larger than AHA or BHA, and indeed, even when I use it by wiping my face every morning and evening, I didn't experience any stinging or redness at all. I gently wipe my face with it as the first step after cleansing, and I often leave it on my particularly dry cheeks like a mask for about 3 minutes.
After using it consistently for a month, the texture of my skin feels incredibly soft to the touch. The rough bumps also feel much smoother. My skin has become as smooth as a peeled egg! I confidently recommend this to anyone with sensitive skin looking for a gentle daily exfoliation product. I am 100% willing to repurchase.